Returns & Exchanges

At Broken Bow Western Goods, we want you to be completely satisfied with your purchase. If your gear isn't the perfect fit, we offer returns and exchanges on unworn items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original packaging.

3

Ship It Back

Drop off your package at any authorized carrier location; please ensure all original tags are attached and the items are in brand-new condition.

4

Receive Your Refund

After our team inspects the returned goods, we will process your refund to the original payment method or issue store credit within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing